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Technical Support Officer

Apcopay, the payments expert, is seeking a Technical Support Officer to facilitate relations between clients and their customers.

Apcopay is a market leader in payment solutions, offering diverse systems that allow customers to transfer money digitally, safer and better than ever before. Apcopay’s clients include major banks, retailers and top online merchants. Apcopay is part of 1923 Investments plc.

The Role

Based in Malta and reporting to the Head of Business Operations, the Technical Support Officer links online clients with banks prior to payment processing. The role involves providing support by e-mail, phone, Skype and ticketing system, and reviewing cases with team leaders to provide effective feedback.

The Requirements

The successful candidate will be fluent in English, able to demonstrate excellent communication, inter-personal and organisational skills.

Ideal candidates would possess experience in a customer care role, but training will be provided on the job. Knowledge of other languages would be considered an asset.

Applicants must send a detailed CV with a covering letter to Elaine Cini at [email protected] by Friday 30th August 2019. Applications will be treated in the strictest confidence and will be acknowledged after the closing date.

Let’s Get Started!

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